Right now it is 6:17 AM, I’ve been up since 4:20 AM, and I have to admit, I’m struggling. I’m sitting at the kitchen table of our beachfront condo at Wild Dunes Resort on Isle of Palms. The view is spectacular, but the weather is balmy, even at this early hour. Today is the last […]
The Difference Between Happy Clients and Pissed Off Clients
What’s the difference between good customer service and bad customer service? Managing expectations. It’s that simple. 1. Tell the customer what you are going to do. 2. Do it, on time. 3. Tell the customer what you did. This weekend I’m moving to a new office share arrangement, a bit closer to my home. Last […]
Why I love Infusionsoft for my law practice
I use Infusionsoft to automate much of the sales and marketing in my law practice. It is sort of like Aweber, but on crack. Now don’t get me wrong, Aweber is a fantastic piece of software, and to create a simple email list and send out auto-responders, Aweber does the job just fine – not […]
Does your Law Firm make this Huge Email Marketing Mistake?
Yesterday I ran across a question from another lawyer on Google+ regarding email marketing. The specific question was, “I am interested in building a list of people that consult with me over the phone. Does anybody collect emails via staff over the phone? Any thoughts on how to do this?” What I love about this question […]