What’s the difference between good customer service and bad customer service? Managing expectations. It’s that simple. 1. Tell the customer what you are going to do. 2. Do it, on time. 3. Tell the customer what you did. This weekend I’m moving to a new office share arrangement, a bit closer to my home. Last […]
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Sometimes I’m a Little Slow
June 24, 2015 by Leave a Comment
Yesterday was going great… until I hit that car next to me in the parking lot… I woke up yesterday morning, did my normal routine (review my affirmations, meditate, grab a cup of coffee, read, journal, etc.), then headed to the gym for a quick workout. I’ve got this new Fitbit (Father’s Day present from […]
[FREE Live Training] More Qualified Leads, Smaller Marketing Budget for Your Law Practice
June 23, 2015 by Leave a Comment
As you may, or may not know from my podcast and blog, I’m a big fan of a software program called LeadPages. I use it on a daily basis in my law practice to help me gather more leads and turn those leads into clients. One of the marketing guys over at LeadPages just emailed […]
An Emergency That Could Have Cost Me Thousands…
June 16, 2015 by Leave a Comment
This past Saturday seemed like any normal weekend afternoon. Kids were playing. 1 year old was napping, as was my elderly mother, visiting us for the weekend from Ohio. We had just returned from morning activities and lunch, and my Wife had left for an afternoon appointment to get her hair done. So I’m left […]
Update on Legal Marketing Made Easy
June 13, 2015 by Leave a Comment
I know I’ve been a bit lax with blog updates recently, and we’ve put the podcast on hold for the moment – I’m sorry for that. But here’s just a small snippet of what is happening in my life and with my law firm as we head into summer… I’m moving to a new office at […]
LMME 051 : Building a Successful Law Practice without Working Yourself to Death (Encore)
November 6, 2014 by Leave a Comment
In today’s episode, I discuss how you can build a successful law practice without working yourself to death. I’m slightly under the weather this week and have been fighting off a nasty cough, so rather than edit out all my coughs, I decided to dig into the archives to find a pretty popular show to […]
LMME 050 : Bob Burg, The Consumate Go-Giver
October 30, 2014 by 2 Comments
Today’s guest is Bob Burg. In the past year since I started this podcast, all of my guests to date have been lawyers that are unique in the manner in which they market themselves, and as a result have grown tremendously successful solo and/or small firm practices. Today’s podcast is a little bit different. Bob […]
LMME 049 : How to Create Automated Webinars for your Law Firm
October 23, 2014 by Leave a Comment
Today’s episode is all about how to create automated webinars for your law firm. That’s right, I said automate. Automation is the key to all good marketing – especially when it comes to marketing a law firm. Webinars are no different. When it comes to automating a webinar it is simply a matter of preparing […]
LMME 048 : How John Skiba successfully started two solo law practices
October 16, 2014 by Leave a Comment
Today I had the pleasure of interviewing John Skiba, a consumer bankruptcy attorney in Arizona. In addition to having his own successful solo practice, John is the host of two podcasts, including the very popular JDBlogger Podcast that is devoted to teaching other lawyers how to grow their practices using social media and blogging. […]
